Solutions Support Engineer (Cloud Security)

TL;DR

Solutions Support Engineer (Cloud Security): Providing outstanding technical support for customers of a cloud security product with an accent on debugging, system administration, and network troubleshooting. Focus on solving complex customer technical issues, scaling support through automation, and collaborating across teams.

Location: Remote from United Kingdom. Applicants must have the legal right to work in the UK without visa sponsorship.

Company

hirify.global is the fastest-growing startup in cloud security, empowering businesses to secure cloud environments and protecting the infrastructure of hundreds of customers, including over 50% of the Fortune 100.

What you will do

• Provide technical customer support experience within the hirify.global product.
• Own, troubleshoot, and solve customer technical issues using collaboration and best practices.
• Identify cases that require escalation (technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience.
• 5+ years of hands-on, technical experience in customer support, technical support, or system administration.
• Minimum 1+ year experience with Cloud technologies (Azure, AWS, GCP).
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage.

Nice to have

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
• Understanding of relational databases.

Culture & Benefits

• Join a global team reinventing cloud security and empowering businesses.
• Work in a company with a culture that values world-class talent and offers freedom to think creatively.
• Make a significant impact in a leading player in a massive and growing market.
• hirify.global is an equal opportunity employer committed to non-discrimination.