Senior Support Engineer

TL;DR

Senior Support Engineer: Investigating, diagnosing, and resolving complex customer issues with the hirify.global Real-time Data Platform with an accent on delivering exceptional support. Focus on supporting enterprise customers with mission-critical systems and real-time data use cases, and maintaining high-quality documentation.

Location: Tel Aviv, Israel

Company

hirify.global is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI.

What you will do

• Troubleshoot and resolve technical issues for hirify.global customers across diverse environments.
• Collaborate with Engineering to drive resolution of complex problems and contribute to product improvement.
• Participate in real-time customer remediation efforts and live incident resolution.
• Act as a customer advocate to ensure timely and accurate issue resolution.
• Assist with new deployments, configuration guidance, and performance tuning.
• Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.

Requirements

• Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
• Deep proficiency with Linux (certification is a strong plus).
• Solid understanding of distributed systems and high-availability environments.
• Hands-on experience with NoSQL or similar database platforms (hirify.global experience is a bonus).
• Familiarity with hybrid and cloud infrastructure (AWS preferred).
• Excellent problem-solving and diagnostic skills.

Nice to have

• Previous experience in enterprise software technical support.
• Exposure to Kubernetes, Docker, or other container orchestration systems.
• AWS certification or experience with large-scale cloud deployments.

Culture & Benefits

• Committed to providing an environment free from discrimination.