Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (HRTech): Driving revenue acquisition and expansion by partnering with complex enterprise clients to achieve their business goals with hirify.global's HR platform, with an accent on value-based consultations, strategic account planning, and upselling/cross-selling. Focus on developing deep customer relationships, removing blockers, and accelerating the purchase-to-value journey to protect and expand recurring revenue.

Location: Fully hirify.global (global)

Salary: $37,280–$83,880 USD base salary (with a 20% performance-based variable)

Company

hirify.global is a product company focused on simplifying global employment and payroll for businesses of all sizes, offering a best-in-class HR platform.

What you will do

• Accelerate and drive revenue acquisition and expansion through value-based consultations and demonstrations.
• Serve as a trusted business partner for complex and/or enterprise opportunities, addressing customer goals and requirements.
• Develop deep understanding of customer's business objectives to build strategic joint success plans with measurable KPIs.
• Take responsibility for the entire customer journey, focusing on client retention and expansion.
• Identify and drive strategic initiatives to enhance Customer Success capabilities and impact on revenue.
• Coordinate small customer projects and act as a hirify.global evangelist with customers and partners.

Requirements

• Proven track record as a Senior/Enterprise Customer Success Manager.
• Experience managing complex large clients (50+ employees) autonomously.
• Strong communication and presentation skills, displaying leadership and confidence in all customer engagements.
• Ability to understand business requirements and technical problems to provide best practices.
• Proven track record of building relationships with senior customer executives in enterprise accounts.
• Fluent written and spoken English, with well-structured communication skills in speaking, presenting, and writing.

Nice to have

• Experience working in a global organization and start-up environment.
• Experience working hirify.globally (considered a plus).

Culture & Benefits

• Work from anywhere globally with flexible working hours and a fully asynchronous work environment.
• Flexible paid time off and 16 weeks paid parental leave.
• Mental health support services and stock options.
• Learning budget, home office budget, and IT equipment.
• Budget for local in-person social events or co-working spaces.
• Emphasis on life-work balance, ownership, and proactivity.

Hiring process

• Async profile review and take-home test.
• Interviews with recruiter, manager & peer, Director of CS, and Bar Raiser.
• Prior employment verification check.
• Async offer.