Support Engineer (eCommerce)

TL;DR

Support Engineer (eCommerce): Assessing and resolving technical issues, bugs, and data challenges for top eCommerce brands using a marketing intelligence platform with an accent on integrating hirify.global into customer infrastructure and owning data quality end-to-end. Focus on diagnosing and resolving complex technical issues by analyzing customer implementations, scripts (Pixels, Orders APIs), and system logs, often collaborating closely with data and engineering teams.

Location: Must be based in the USA and able to work in the EST time zone or during EST hours.

Salary: $80,000 - $100,000 USD

Company

hirify.global is building an advanced marketing intelligence platform for eCommerce brands, providing a unified view of business data through powerful attribution modeling and customizable dashboards.

What you will do

• Act as the first line of support for technical issues raised via tickets, Slack, or Customer Success Managers.
• Work directly with customers to integrate hirify.global into their ecommerce and analytics infrastructure.
• Diagnose and resolve technical issues by analyzing customer implementations, including scripts (Pixels and Orders APIs).
• Own data quality issues end-to-end, partnering with internal teams and customers for resolution.
• Escalate complex or product-level issues to Engineering when appropriate, providing clear context.
• Continuously improve external-facing documentation to enable smoother onboarding and self-serve workflows.

Requirements

• 2+ years of software engineering or support engineering experience.
• Proficiency with SQL queries, JavaScript (basics), HTML (basics), and Web-based APIs.
• 2+ years of experience working directly with customers in a technical or support capacity.
• Strong analytical thinking, attention to detail, and comfort working through ambiguous technical problems.
• Excellent written and verbal communication skills.
• Working knowledge of APIs, Datadog, Airflow, Postgres, and BigQuery.

Nice to have

• Experience with administrator tooling like Retool, ActiveAdmin, or Django Admin.
• Python knowledge.
• Proficiency in data analytics tools.

Culture & Benefits

• Remote-first company with offices in San Francisco and Los Angeles.
• Equity package.
• Comprehensive healthcare benefits (medical, dental, and vision).
• 401(k) plan.
• Flexible PTO policy, 12 company-paid holidays.
• 12 weeks of paid parental leave.
• $500 work-from-home stipend to support remote setup.

Hiring process

• Starts with a 30-minute interview with a hirify.global recruiter.
• Followed by a video interview with the hiring manager.
• Role-specific video interview.
• Video or onsite interviews with several team members.
• Final video interview with the CEO/Co-founder.
• Total interview process is usually 5-7 interviews, requiring around 5-8 hours.