Account Manager (Web3)

TL;DR

Account Manager (Web3): Building and scaling the account management function for a fast-growing Web3 company, with an accent on client relationship management, technical integrations, and data-driven growth. Focus on designing new processes, driving retention and upsell strategies, and acting as a client advocate for product insights.

Location: Remote

Company

A fast-growing, product-led Web3 company that’s reshaping how users interact with crypto.

What you will do

• Build and maintain strong B2B client relationships across Web3 and fintech verticals.
• Monitor the commercial health of accounts, drive retention, and identify upsell opportunities.
• Triage and resolve urgent client issues in collaboration with technical and leadership teams.
• Guide clients through post-sales onboarding, including API support and integration questions.
• Represent the voice of the customer internally, translating feedback into actionable product insights.
• Design SOPs, workflows, and select tooling for the Account Management function.

Requirements

• English: B2 required
• Proven experience in Account Management within Web3, crypto wallets, dApps, exchanges, or prediction markets.
• Background in fast-paced, high-growth, or startup environments, especially building processes from scratch.
• Strong understanding of the crypto/Web3 ecosystem, including wallets, stablecoins, and L1/L2 networks.
• Technically fluent, with the ability to read API documentation and understand integration flows (iFrame, payment links, API-only).
• Consultative, proactive, and resourceful mindset with excellent communication skills.

Nice to have

• Strong network across Web3, crypto wallets, dApps, exchanges, or prediction platforms.
• Multilingual fluency.
• Previous experience as a Solutions Engineer or Technical Account Manager.

Culture & Benefits

• Opportunity to be the first Account Manager and architect the department.
• Work within a lean, profitable, remote-first company without VC interference or bureaucracy.
• Direct impact on growth and product adoption within a global user base.