Customer Support Specialist

TL;DR

Customer Support Specialist: Delivering high-quality support across email and chat channels, ensuring a customer-centric experience with an accent on product knowledge and issue resolution. Focus on collaborating with internal teams to improve processes and mentor junior colleagues.

Location: 7AM–9PM EET shifts, weekends included.

Salary: 1100 EUR/month

Company

hirify.global is a customer-centric product-focused company creating a global Email and SMS marketing platform to drive rapid e-commerce stores growth.

What you will do

• Deliver accurate, efficient, and high-quality support across all channels (email and chat).
• Stay informed about product features, updates, and internal processes.
• Collaborate with Product, Tech Support, and other internal teams to resolve issues and identify improvements.
• Proactively share ideas and contribute to process enhancements.
• Take ownership of specialized areas (e.g., billing, outages) and lead related initiatives.
• Mentor junior colleagues by sharing knowledge and providing feedback.

Requirements

• Fluency in English, both written and spoken.
• Proven customer support experience in a fast-paced tech or SaaS environment (above 1yr).
• Strong ownership mindset and problem-solving ability.
• Maturity and reliability to work independently and prioritize effectively.
• Flexibility to adapt to changing situations and schedules.
• A long-term mindset for growth within the company.

Culture & Benefits

• Unlimited learning budget for self-improvement after 3 months.
• Private health insurance and unlimited access to psychotherapy.
• Workstation budget (420 EUR) and work anniversary gifts.
• Attractive workations and team-led team-building events.
• Working methods inspired by Silicon Valley’s top tech companies.
• Senior colleagues (70%+) creating a high-performing environment.