Customer Support Consultant

TL;DR

Customer Support Consultant: Providing high-quality customer support via chat, email, and phone with an accent on handling customer inquiries, feedback, and providing accurate information. Focus on building strong and lasting customer relationships and understanding customers’ needs.

Location: Remote

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Provide high-quality customer support via chat, email, and phone.
• Support customers with order status, delivery information, and product-related questions.
• Build strong and lasting customer relationships.
• Handle customer inquiries and feedback.
• Provide valid, accurate information and solutions to customer requests.

Requirements

• Fluent in Danish (C1 level or higher) and excellent English communication skills (at least B2 level)
• At least 6–12 months of support experience
• Comfortable working with high ticket volumes
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to have

• Experience in e-commerce or product-based customer support

Culture & Benefits

• Fixed schedule: Monday - Friday: 9 AM - 5 PM CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• A culture built on trust, with no time-tracking requirements