Junior Support Specialist (Fintech)

TL;DR

Junior Support Specialist (Fintech): Resolving day-to-day product issues and ensuring a smooth support experience for customers. Focus on troubleshooting issues, improving processes, and collaborating with product teams in a fast-growing fintech environment.

Location: Vilnius, Remote

Salary: 1500 Eur gross per month (depending on your experience and competencies)

Company

hirify.global is a financial application development company specializing in the financial sector.

What you will do

• Act as the main point of contact for customer support inquiries via online channels.
• Build and maintain a strong understanding of our products, including features, use cases, and potential issues.
• Test new product features, updates, and bug fixes.
• Collaborate with colleagues from other departments to improve processes and products.
• Track and report support metrics to help improve customer experience and product quality.
• Contribute to process improvement initiatives and share suggestions in team meetings.

Requirements

• Some experience in product support, customer support, or a related role (fintech field is a huge plus).
• Excellent communication skills to work with customers and teams.
• Strong problem-solving and organizational skills.
• Ability to quickly learn product features, troubleshoot issues, and participate in product release testing.
• Proficiency in English and Lithuanian, both written and spoken.
• Team player with the ability to collaborate effectively across departments.

Culture & Benefits

• Continuous Learning & Growth: Access to courses, conferences, and books – we support your professional development.
• Team Culture: Events, sports challenges, and team-building activities.
• Flexible & Remote Work: Enjoy flexible hours and remote work options.
• Private Health Insurance: Comprehensive coverage for your health and well-being.
• Optional contributions to boost your retirement savings.
• Modern Equipment: Apple gear to help you do your best work.