TL;DR

Customer Support Officer (Fintech): Being the first point of contact for small business owners, providing support across phone, email, and live chat with an accent on fast problem-solving and building customer relationships. Focus on understanding complex issues, finding fair solutions, and proactively identifying areas for service improvement.

Location: Hybrid in Cardiff City Centre Office, UK (3 days in office, 2 days from home after probation).

Salary: £26,500 + monthly bonuses (full-time).

Company

%hirify_global% provides an all-in-one business credit card and spend management platform helping small business owners save time and money.

What you will do

Provide friendly and professional customer service via phone, email, and live chat.
Solve customer issues quickly and own them from start to finish.
Understand customer problems and find fair, sensible solutions.
Stay updated on products and policies to offer accurate advice.
Identify and suggest improvements for FAQs and processes.
Recognize customers needing extra support and ensure they receive it.

Requirements

2+ years of customer service experience (financial services preferred).
Excellent written and verbal communication skills.
Strong judgment for complex or sensitive queries.
Ability to manage high volumes of inquiries without compromising quality.
Proactive, solutions-focused approach.
Empathy, curiosity, and a genuine desire to help people.
Ability to work independently and in a fast-paced team.

Culture & Benefits

Empowering environment for innovation and problem-solving.
Office designed for productivity and play (pool table, PlayStation, dog-friendly).
Private Healthcare (Vitality), including dental and optician services.
Worldwide travel insurance through Vitality.
Anniversary Rewards and 4-week fully paid sabbatical.
Salary Sacrifice Pension Scheme up to 7% match.
28 days holiday plus bank holidays.
Annual Learning and Wellbeing Budget.
Enhanced Parental Leave and Cycle to Work Scheme.
6 free therapy sessions per year.
Free drinks and snacks in offices.

Hiring process

First stage: 15-minute intro call with Talent Team.
Final stage: In-person assessment day (Feb 17-19, 1pm-5pm).
Start date: Monday 23rd March 2026.