Customer Support Officer (Fintech)

TL;DR

Customer Support Officer (Fintech): Being the first point of contact for small business owners, providing support across phone, email, and live chat with an accent on fast problem-solving and building customer relationships. Focus on understanding complex issues, finding fair solutions, and proactively identifying areas for service improvement.

Location: Hybrid in Cardiff City Centre Office, UK (3 days in office, 2 days from home after probation).

Salary: £26,500 + monthly bonuses (full-time).

Company

hirify.global provides an all-in-one business credit card and spend management platform helping small business owners save time and money.

What you will do

• Provide friendly and professional customer service via phone, email, and live chat.
• Solve customer issues quickly and own them from start to finish.
• Understand customer problems and find fair, sensible solutions.
• Stay updated on products and policies to offer accurate advice.
• Identify and suggest improvements for FAQs and processes.
• Recognize customers needing extra support and ensure they receive it.

Requirements

• 2+ years of customer service experience (financial services preferred).
• Excellent written and verbal communication skills.
• Strong judgment for complex or sensitive queries.
• Ability to manage high volumes of inquiries without compromising quality.
• Proactive, solutions-focused approach.
• Empathy, curiosity, and a genuine desire to help people.
• Ability to work independently and in a fast-paced team.

Culture & Benefits

• Empowering environment for innovation and problem-solving.
• Office designed for productivity and play (pool table, PlayStation, dog-friendly).
• Private Healthcare (Vitality), including dental and optician services.
• Worldwide travel insurance through Vitality.
• Anniversary Rewards and 4-week fully paid sabbatical.
• Salary Sacrifice Pension Scheme up to 7% match.
• 28 days holiday plus bank holidays.
• Annual Learning and Wellbeing Budget.
• Enhanced Parental Leave and Cycle to Work Scheme.
• 6 free therapy sessions per year.
• Free drinks and snacks in offices.

Hiring process

• First stage: 15-minute intro call with Talent Team.
• Final stage: In-person assessment day (Feb 17-19, 1pm-5pm).
• Start date: Monday 23rd March 2026.