Customer Success Manager

TL;DR

Customer Success Manager (Software): Managing successful software deployment to customers and identifying opportunities for further deployments with an accent on project coordination, customer engagement, and upselling potential. Focus on delivering training, product demonstrations, and troubleshooting sessions as needed.

Location: Hybrid in office in Clearwater, FL

Salary: Competitive compensation including stock-based options

Company

hirify.global is a leader in remote connectivity software, harnessing the potential of cutting-edge technologies.

What you will do

• Coordinate project teams and engage with assigned customers.
• Identify potential for further deployments and upselling opportunities.
• Specify requirements with customers and set up project plans for Tensor solution implementation.
• Deliver training, product demonstrations, and troubleshooting sessions.

Requirements

• 3+ years of experience delivering enterprise software solutions.
• Degree in computer science, information systems, or a related IT field.
• Experience in close customer collaboration and effective communication at all levels.
• Experience advocating for customers and fostering relationships with key clients.
• Experience managing projects and programs.
• Ability to travel up to 20% to customers or hirify.global office locations.

Culture & Benefits

• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Open door policy, business casual dress code