Associate Customer Success Manager (AdTech)

TL;DR

Associate Customer Success Manager (AdTech): Supporting global strategic accounts by executing, optimizing, and scaling campaigns across paid social and programmatic media platforms with an accent on delivering operational excellence, troubleshooting integrations, and driving platform adoption. Focus on campaign analysis, building performance dashboards, and collaborating with Product and Engineering to influence future development.

Location: Must be based in Manila, Philippines and work Eastern Time (EST) hours to support U.S.-based global accounts.

Company

hirify.global is an AI-powered advertising technology company that helps brands transform ad experiences and achieve business outcomes by integrating media, creative, and intelligence.

What you will do

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align hirify.global solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.

Requirements

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Proven ability to execute, optimize, and analyze paid media campaigns across social and/or programmatic platforms.
• Strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools.
• Excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
• Must work Eastern Time (EST) hours to support our U.S.-based global accounts.

Culture & Benefits

• Multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.
• Committed to creating and maintaining an inclusive environment.
• Diversity, Equity & Inclusion approach is at the heart of the company.
• Work with Fortune 500 brands and manage $6B in ad spend across major media platforms.