Technical Account Manager (Ai)

TL;DR

Technical Account Manager (AI): Serving as the primary point of contact for key client accounts, building strong relationships and understanding their technical requirements. Focus on ensuring AI-powered customer support solutions meet client needs and communicating technical concepts to non-technical stakeholders.

Location: Comfortable working PST hours

Company

hirify.global revolutionizes customer engagement by transforming contact centers into strategic assets with its AI-native platform.

What you will do

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
• Handle onboarding of multiple clients simultaneously and understand their technical requirements and business objectives.
• Collaborate with internal teams to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of AI-powered customer support solutions, and effectively communicate technical information to clients.
• Identify opportunities for upselling and cross-selling solutions to existing clients.
• Track and report on key account metrics and drive improvements in solutions.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 2-3+ years of experience in a hands-on technical role and delivering successful customer implementations.
• Strong technical background with a good understanding of SaaS platforms, APIs, and cloud services.
• Excellent project management skills with the ability to juggle multiple projects simultaneously.
• Ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong communication skills in English (both written and verbal).

Nice to have

• Familiarity with common CRM integrations such as Salesforce and Zendesk.
• Familiarity with intent-based and generative artificial intelligence.
• Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.

Culture & Benefits

• Series C startup environment.
• Opportunity to work with cutting-edge AI technologies.