Customer Onboarding Manager (Fintech)

TL;DR

Customer Onboarding Manager (Fintech): Supporting entrepreneurs and investors through company creation and capital increase stages, ensuring a seamless experience and resolving inquiries with an accent on providing exceptional customer support and implementing continuous improvements. Focus on analyzing daily customer problems, optimizing problem-solving approaches, and collaborating cross-functionally to refine internal processes.

Location: On-site in Barcelona or Paris. This is a hybrid role, part of a team split between Paris and Spain.

Company

hirify.global is a fast-growing FinTech company providing Europe’s leading finance workspace for SMEs, offering business-class tools and 24/7 support.

What you will do

• Provide exceptional customer support across multiple channels (email, chat) for capital increase inquiries and questions from French companies.
• Act as the voice of customers by analyzing daily problems and collaborating with Product, Tech, Compliance, and AML teams for continuous improvements.
• Set up and maintain internal processes, create/update FAQs and macros, and provide feedback to KYC/B and Product teams.
• Take ownership of identifying anomalies, optimizing problem-solving, and assisting clients, notaries, accountants, and experts in capital operations.

Requirements

• Initial experience in customer-facing roles, preferably in FinTech, SaaS, or financial services, with a track record of customer satisfaction.
• Fluent in both English and French with exceptional written communication skills.
• Analytical problem-solving skills to identify patterns, work with technical teams, and demonstrate strong organization.
• Strong cross-functional collaboration skills to translate customer needs into actionable insights.

Culture & Benefits

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary package and meal vouchers.
• Public transportation reimbursement and great health insurance (country-dependent).
• Employee well-being initiatives including mental health support (Moka Care) and sports/wellness offers.
• Progressive disability and parenthood policy with childcare benefits.
• Monthly team events.

Hiring process

• Interviews with your Talent Acquisition Manager and future managers.
• A remote or live exercise to demonstrate your skills.
• The process typically lasts 20 working days, with offers usually following within 48 hours.