It Operations Lead

TL;DR

IT Operations Lead: Owning the systems that keep a global, remote-first team productive and secure with an accent on device management, access controls, and cloud tooling. Focus on balancing long-term infrastructure decisions with hands-on execution, partnering across IT, Security, People, and Engineering.

Location: United States (Remote)

Salary: $120K - $180K

Company

A leader in fraud prevention and AML compliance.

What you will do

• Design, maintain, and improve core IT systems, including Google Workspace, device management (JAMF), and GCP cloud infrastructure.
• Partner with People and Talent on onboarding and offboarding, hardware provisioning, and access management for a growing, global team.
• Manage tools like VPN, password management, and endpoint security; ensure systems are patched, monitored, and compliant with internal security standards.
• Serve as a primary point of contact for IT issues, supporting teammates via Slack, email, and video.
• Maintain accurate hardware and software inventories and help administer collaboration tools (e.g., Slack, GitHub, Asana).
• Keep systems documentation up to date and share regular updates on system health, risks, and improvements.

Requirements

• 7+ years of experience in IT operations, systems administration, or technical support in a fast-moving environment (startup or high-growth experience is a plus).
• Comfort supporting macOS environments, networking basics, and hardware troubleshooting.
• Hands-on experience administering Google Workspace and deep familiarity with MDM workflows.
• Exceptional verbal and written communication skills; ability to explain complex technical concepts to non-technical stakeholders.
• A self-starter who can prioritize a diverse workload and manage the IT roadmap independently.

Nice to have

• System Administration: Hands-on experience with JAMF, BetterCloud, 1Password, and GitHub.
• Collaboration & Productivity: Proficiency in managing enterprise environments for Slack, Asana, Chrome, and Microsoft Office.
• Cloud & HRIS: Experience with Google Cloud Platform (GCP) and HRIS automation tools like Rippling.

Culture & Benefits

• Generous compensation in cash and equity.
• Work from anywhere: Remote-first Culture.
• Flexible paid time off and Year-end break.
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific.
• 4% matching in 401k / RRSP - US and Canada specific.
• One-time stipend to set up a home office — desk, chair, screen, etc.