Sr. Manager, Customer Success Architecture

TL;DR

Sr. Manager, Customer Success Architecture: Leading a team of Customer Success Architects to engage with enterprise customers, enable adoption of hirify.global solutions, and deliver measurable business outcomes with an accent on translating complex technical concepts into actionable business outcomes. Focus on driving alignment at technical and business levels and expanding hirify.global’s impact.

Location: Remote, United States

Salary: USD $129,680.00 - USD $343,920.00 /Yr

Company

hirify.global is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software.

What you will do

• Lead a team of Customer Success Architects to enable adoption of hirify.global solutions and deliver measurable business outcomes.
• Partner with internal stakeholders to support customer success initiatives and identify opportunities for growth.
• Recruit, coach, and develop talent within the Customer Success Architecture team.
• Serve as advocates for customers by communicating insights and feedback to internal stakeholders.
• Track and report on customer success metrics to demonstrate business impact.

Requirements

• 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
• 3+ years project/product management or technical lead experience OR 1+ year(s) people management experience.
• Ability to travel up to 25% to serve business or client needs

Nice to have

• 9+ years’ experience in the software development platform industry, including driving digital transformation initiatives.
• 5+ years' experience orchestrating technical, support, and/or partner teams.
• Proficiency in using hirify.global and other DevOps tools.

Culture & Benefits

• Remote-first work environment.
• Competitive pay and excellent benefits.
• Generous learning and growth opportunities.
• Focus on diversity and inclusion.