Senior Community Manager (Gamedev)

TL;DR

Senior Community Manager (Gamedev): Leading global community engagement for Football Manager with an accent on developing strategy, leading the team, and representing player perspectives. Focus on building structured feedback pipelines, monitoring KPIs, and optimising community channels.

Location: Greater London, E15 2GW. The company offers in-office, hybrid, and remote working options dependent on role.

Company

hirify.global is a gaming studio founded in 1994, known for Football Manager, and is a wholly-owned subsidiary of SEGA Europe.

What you will do

• Develop and execute a global community strategy to connect, grow, and sustain the player base across platforms and regions.
• Lead, mentor, and develop the existing Community team responsible for player-facing channels.
• Serve as the voice of the community internally, representing player perspectives to development, publishing, and leadership teams.
• Build structured feedback pipelines, translating insights from various channels into actionable reports for design and development teams.
• Establish clear goals and monitor KPIs around engagement, retention, sentiment, and community health.
• Partner with design, production, and QA to facilitate player testing programmes to inform game improvements.
• Plan and execute both in-person and online community events.

Requirements

• Significant community management experience in gaming, entertainment, or live-service products.
• Proven experience leading community initiatives at scale.
• Strong understanding of player psychology, online culture, and digital community ecosystems.
• Excellent communication skills with an ability to translate player feedback into clear, actionable insights for internal teams.
• Experience collaborating cross-functionally with development, social media, and marketing teams.
• Skilled in using analytics and community tools (Discord, Reddit, Brandwatch, Sprinklr, Sprout Social etc.) to inform strategy.
• Familiarity with live games, updates, and player feedback cycles.
• Deep passion for Football Manager.

Nice to have

• Strong background in community content strategy or creator partnerships.
• Experience hosting livestreams, AMAs, or community broadcasts.
• Multilingual or experience managing international communities.

Culture & Benefits

• Flexible working policy (in-office, hybrid, remote options dependent on role).
• Subsidised mental health, therapy, and coaching sessions.
• Contributory Pension Scheme (up to 7% of annual salary).
• Free onsite evening bar and well-stocked breakfast bar in London HQ.
• Regular events in collaboration with partnered football clubs.
• Access to on-site physical and massage therapist services.
• Free access to games released under the SEGA Europe umbrella.
• Subsidised Healthcare and Dental Plans, and free Travel Insurance for you and your family.
• London Living Wage employer with a low staff turnover rate.