Systems Administrator (Gamedev)

TL;DR

Systems Administrator (Gamedev): Taking primary ownership of internal IT operations, end-user support, and SaaS administration for a distributed team, with an accent on implementing internal tools and processes for a secure and reliable environment. Focus on building systems from the ground up, managing hardware logistics for remote employees, and ensuring endpoint security.

Location: Hybrid role based in Toronto, Canada, with onsite support for office infrastructure and managing devices for remote employees.

Salary: $72,000 - $80,000 per year

Company

hirify.global is a company focused on internal IT operations and end-user support, transitioning from a Managed Service Provider to an in-house function.

What you will do

• Research, select, and deploy an internal IT ticketing system to replace the MSP’s infrastructure.
• Provide day-to-day end-user support and act as lead administrator for core productivity tools (Google Workspace, Atlassian Suite, Slack, Adobe Creative Cloud).
• Manage hardware procurement, logistics, and the technical lifecycle for employee onboarding/offboarding.
• Manage Mac and Windows devices using Microsoft Intune and Apple Business Manager.
• Implement and monitor a new backup solution for Google Workspace.
• Provide onsite support for Toronto office IT infrastructure and manage endpoint security tools.

Requirements

• 2-4 years of experience in a dedicated IT Support or Systems Administration role, preferably in a high-growth or startup environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience setting up or heavily customizing an IT ticketing system and defining support workflows/SLAs.
• Deep technical knowledge of macOS and Windows troubleshooting, including hardware repair coordination and OS-level debugging.
• Practical experience using Microsoft Intune and Apple Business Manager for zero-touch deployment and policy enforcement.
• Experience managing hardware inventory, procurement cycles, and the logistics of shipping gear to a distributed workforce.
• Exceptional ability to translate complex technical issues into plain English for non-technical users.
• A track record of working independently and managing multiple priorities without daily oversight.

Nice to have

• Previous experience transitioning a company from an MSP-led model to an internal IT function.
• Experience configuring office network hardware (firewalls, switches, access points).
• Basic scripting (Bash or PowerShell) for automating onboarding or repetitive tasks.
• Familiarity with basic security frameworks or assisting with periodic security audits.

Culture & Benefits

• Group Retirement Savings Plan matching and participation.
• Comprehensive benefits package (health, dental, and vision), including Health + Wellness spending account.
• Generous time off policies.
• Commitment to creating an inclusive and accessible environment for all candidates.