Solution Success Manager

TL;DR

Solution Success Manager: Drive successful adoption and retention of finance-focused software solutions with an accent on becoming a trusted advisor on best usage and driving revenue growth. Focus on crafting adoption strategies, managing customer relationships, and leveraging data to increase product utilization.

Location: Remote

Company

hirify.global is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate.

What you will do

• Build trusted product specialist relationships with customers and internal partners.
• Drive product adoption and usage to retain and grow revenue.
• Create and deliver customer experience reviews and adoption reports.
• Manage customer relationships and escalations, solving business problems.
• Collaborate cross-functionally to ensure quick adoption and value realization.
• Lead special projects to enhance Solution Success goals and processes.

Requirements

• Bachelor’s Degree, preferably in business or related field.
• Strong experience as CSM, Consultant, or pre-sales Solutions Engineer.
• Experience improving customer experience and driving product retention and growth.
• Demonstrable ability to communicate, present, and influence credibly at all levels.
• High level of agility and ability to manage change.
• Ability to travel up to 20%.
• Ability to work proactively and constructively in a fast-paced, collaborative, matrixed team environment.

Nice to have

• Working knowledge of Account reconciliation and general accounting principles.
• Experience with escalation management and resolution.
• Familiarity with account reconciliation software (FloQast, Blackline, etc.).
• Familiarity with ERP systems (Oracle, NetSuite, SAP S/4HANA, etc.).
• Ability to occasionally work flexibly across multiple time zones (North America, EMEA, APAC).

Culture & Benefits

• Opportunity to work with cutting-edge agentic AI technology.
• Impact on transforming how finance teams work globally.
• Collaborative culture within an established organization.
• Professional development and career growth opportunities.