Supervisor of IT Support Services

TL;DR

Supervisor of IT Support Services: Leading a dedicated team to deliver outstanding IT services and manage client relationships with an accent on meeting key milestones, building strong client relationships, and ensuring account success. Focus on developing talent, inspiring high performance, and maintaining endpoint security and hardware inventory.

Location: Onsite at St Clair Hospital in Pittsburgh, PA. Occasional after-hours, on-call, or holiday support may be required.

Salary: $80,000–$95,000

Company

hirify.global, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers worldwide.

What you will do

• Lead the delivery of effective and efficient IT services and manage client relationships.
• Recruit and build a diverse team, setting clear goals and KPIs.
• Mentor and coach team members, providing feedback and recognizing performance.
• Communicate company news and team progress.
• Maintain and implement endpoint patching strategy for hospital devices.
• Oversee and maintain accurate inventory of all hardware assets.

Requirements

• 5+ years of relevant IT experience, with at least 2 years in a leadership role.
• Proficiency with Office 365 and related cloud services.
• Bachelor's Degree or equivalent business experience.
• Passion for client service and track record of improving service delivery.
• Ability to set challenging goals and hold the team accountable within deadlines.
• Excellent communication and collaboration skills.

Culture & Benefits

• Opportunity to develop talent and inspire high performance.
• Commitment to advocating for and including diverse perspectives.
• Team alignment and informed communication.
• Recognition and celebration of high performers.