Technical Implementation Manager

TL;DR

Technical Implementation Manager: Manages the onboarding and deployment of the hirify.global platform for new customers, defining platform architecture and driving project management. Focus on facilitating integrations (APIs, SSO) and ensuring successful client adoption of the learning platform.

Location: Remote (Canada), with holidays following the Ontario calendar and RRSP matching. Up to 5% annual travel time for client and team meetings is expected.

Company

hirify.global enables companies to upskill employees, customers, and partners using its collaborative learning management system (LMS) and has raised $240 million.

What you will do

• Manage all phases of the implementation lifecycle from sales turnover to go-live.
• Define hirify.global platform architecture for clients based on learner personas and organizational structure.
• Drive project management and facilitate integrations (APIs, 3rd party apps, SSO).
• Onboard new clients and manage a portfolio of existing clients.
• Develop repeatable and scalable processes to improve project quality and delivery.
• Contribute to the knowledge base and strengthen services with partner ecosystem.

Requirements

• Minimum 5 years professional consulting experience, preferably in a customer facing role.
• Previous deployment experience of SaaS products, ideally HR-related.
• Understanding and experience working with APIs and SSO configuration & troubleshooting.
• Solution-oriented, client-first mindset and ability to adapt to diverse audiences.
• Organized and able to manage priorities across multiple customer implementations.
• Bachelor's degree or equivalent.

Nice to have

• Basic programming scripting skills.
• Data fluency and management capabilities.
• Strong presentation skills, especially to executive sponsors.

Culture & Benefits

• Remote-first organization with flexible work hours.
• Unlimited days of annual PTO and 5 days for sick leave.
• Comprehensive medical, vision, and dental insurance.
• RRSP matching starting from day 1.
• Professional development opportunities through internal platform.
• Commitment to Diversity, Equity, and Inclusion with 6 active ERGs.

Hiring process

• Phone Screen with Talent Acquisition Manager.
• Discovery Interview with Hiring Coach.
• Team Intro & Case Study with Hiring Coach and PS Team Member.
• Culture Interview with Chief Customer Officer.
• References & Offer.