Customer Success Manager (Kafka)

TL;DR

Customer Success Manager (Kafka): Owning and growing relationships with customers across EMEA and North America with an accent on driving retention, expansion, and successful platform adoption. Focus on building trusted relationships, identifying expansion opportunities, and collaborating cross-functionally to influence the product roadmap.

Location: This role can be based in our London or NYC office, with a hybrid schedule of in-office collaboration on Mondays, Wednesdays, and Thursdays.

Company

hirify.global builds tools that unleash the power of Apache Kafka, helping developers harness real-time data through supercharging productivity and accelerating project delivery.

What you will do

• Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success.
• Build trusted relationships with key stakeholders and act as the customer’s advocate internally.
• Drive retention and expansion within your portfolio of accounts, including leading upsells and identifying new opportunities.
• Monitor account health, risks, and usage trends, taking proactive action.
• Partner closely with Sales and Solutions Architecture as part of a unified account team.
• Coordinate with Product, Support, and Engineering to resolve issues and influence the roadmap.

Requirements

• Fluency in English and French required (full professional proficiency with the ability to communicate complex technical concepts clearly in both languages).
• 3–7+ years of experience in Customer Success, Account Management, or Technical Account Management.
• Experience managing mid-market to enterprise B2B SaaS customers.
• Strong ability to manage complex stakeholder environments.
• Comfortable working cross-functionally with Sales and technical teams.
• Excellent communication, organization, and prioritization skills.

Nice to have

• Experience with data infrastructure, streaming, DevOps, or developer tools.
• Familiarity with Kafka, cloud platforms, or distributed systems.
• Experience supporting customers across EMEA and North America.

Culture & Benefits

• Stock options.
• 25 days PTO + public holidays.
• Top-tier private health insurance package.
• Learning and development allowance.
• Employee referral scheme.
• Discounted gym membership/ClassPass.