IT Support Analyst

TL;DR

IT Support Analyst: Optimizing, integrating, and ensuring value delivery of core and cross-functional business systems for the organization with an accent on identifying technical debt, enhancing team experiences, and managing user accounts. Focus on providing technical support, improving IT processes, and ensuring secure and timely access to tools for employees.

Location: Remote (US)

Salary: $55 - $75/per hour

Company

hirify.global is a leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale.

What you will do

• Optimize and integrate business systems to deliver value across the organization.
• Identify technical debt and system redundancies to future-proof the application ecosystem.
• Provide technical support and guidance to employees (Iterators).
• Contribute to continuous improvement efforts for IT processes and team experiences.
• Manage user accounts and permissions, ensuring secure and timely access to tools.
• Document and maintain IT processes and procedures.

Requirements

• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.
• Experience working with People Operation teams supporting platform, process and operations enablement.
• Familiarity with Identity and Access Management (IAM) concepts.
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

Nice to have

• Familiarity with Linksquares, Navan and Coupa.
• Experience with AI implementation in enterprise applications.
• Familiarity with vendor management, including renewals and vendor onboarding.
• Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira.
• Experience managing SaaS systems and optimizing license utilization.

Culture & Benefits

• Foster a culture of innovation, collaboration, and inclusion.
• Recognized as one of Inc’s Best Workplaces and Fastest Growing Companies.
• Offers variable pay, equity, plus a range of benefits including medical, dental, vision, and financial.
• Provides generous stipends for health & fitness and learning & development.
• Committed to building a diverse and inclusive workplace.