System Administrator I - Global IT Service Delivery

TL;DR

System Administrator I - Global IT Service Delivery: Providing 24/7 IT support to internal and external employees and assisting with their issues and requests with an accent on prompt and efficient customer support. Focus on documenting and maintaining system administration procedures, interface with other departments, and automating processes.

Location: Hybrid in Berlin, Germany (2 days a week in office)

Company

hirify.global is the world’s pioneering local delivery platform, operating in over 70+ countries worldwide and headquartered in Berlin, Germany.

What you will do

• Provide an amazing customer support experience as a single point of contact for internal IT customers.
• Assist employees with IT issues and requests, including account creation and application use.
• Handle customer requests using Jira, Slack, and Mail.
• Receive and respond to incoming IT support requests via email and Slack.
• Interface and coordinate with other departments and participate in cross-functional projects.
• Document and maintain system administration procedures and policies.

Requirements

• Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
• Proficient in Active Directory, AzureAD, Google Suite, and Slack user management.
• Completed degree in Computer Science, vocational training, or equivalent.
• High ability to work independently and as part of a team.
• Analytical, detail-oriented, and creative problem-solving skills.
• English: B2 required

Nice to have

• Experience working in an International Agile Environment.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• ITIL v4 foundation certification.

Culture & Benefits

• Benefit from a hybrid working model with 2 days a week in the Berlin campus.
• Receive 27 days of holiday, with additional days after the 2nd and 3rd year of service.
• Access a 1.000 € educational budget, language courses, parental support, and Udemy Business platform.
• Enjoy health benefits including checkups, meditation, gym & bicycle subsidies.
• Participate in an Employee Share Purchase Plan and a Corporate Pension Plan.
• Utilize digital meal vouchers, food vouchers, and corporate discounts.