Specialist, Technical Account Management (Fintech)

TL;DR

Specialist, Technical Account Management (Fintech): Building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving technical issues and optimizing payment solutions with an accent on technical expertise and strong interpersonal skills. Focus on understanding client business needs, providing expert guidance, and coordinating new payment solution additions and technical migrations.

Location: Shanghai, China. Hybrid working model with three days per week in the office.

Company

hirify.global is a global payment processing company powering billions of transactions annually for major brands like eBay, ASOS, and Uber Eats.

What you will do

• Build and nurture long-term relationships with key clients, serving as their primary technical point of contact.
• Understand clients' business needs, proactively identify optimization opportunities, and ensure successful adoption of products.
• Provide expert guidance and troubleshooting, resolving technical inquiries and issues promptly.
• Support upselling efforts through merchant demonstrations and technical training workshops.
• Lead and coordinate the addition of new payment solutions and technical migrations for clients.
• Act as a conduit between clients and internal teams, gathering product feedback and documenting feature requests.

Requirements

• 3+ years of experience in an analytical or technical role managing internal and external stakeholders.
• Desirable Bachelor's degree in Computer Science, IT, Business, Economics, Statistics or equivalent experience in internet technologies.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
• Familiarity with API-based integration methods and related tools/frameworks.
• Familiarity with front-end (JavaScript, CSS, HTML) and back-end technologies.
• Good in speaking and writing in both English and Chinese, and in speaking Mandarin is required.

Nice to have

• Knowledge of payments technology, compliance standards, and security protocols (e.g., PCI-DSS, PSD2).

Culture & Benefits

• Hybrid working model with three days per week in the office to support collaboration.
• Opportunity for real ownership and making a difference from day one.
• Environment for fast-moving, performance-obsessed individuals driven to be better every day.
• Focus on career-defining opportunities and personal growth.