Technical Services Manager (AI/CLM)

TL;DR

Technical Services Manager (AI/CLM): Leading and developing a technical services team focused on delivering pre- and post-sales support for an AI contracting platform, ensuring high-quality product demos and RFP responses. Focus on optimizing team performance, refining scalable strategies for GTM initiatives, and aligning technical solutions with customer outcomes.

Location: Hybrid, based in San Francisco, USA.

Salary: $180,000–$220,000 per year (OTE)

Company

hirify.global is the leading AI contracting platform that transforms agreements into assets, enabling faster contract movement and instant insights.

What you will do

• Mentor and manage the Technical Services team, overseeing recruitment, development, and performance.
• Ensure high-quality delivery of product demos, maintaining repeatable environments and compelling narratives for GTM roles.
• Establish and maintain an efficient process for responding to RFx and security questionnaires, improving efficiency and win rates.
• Maintain deep expertise in hirify.global's products and the CLM landscape, aligning team efforts with strong customer outcomes.
• Monitor operational metrics for team performance and utilization, identifying opportunities for process improvement and efficiency.
• Build strong cross-functional relationships with Sales, CS, EPD, Finance, Ops, and Marketing to support GTM goals.

Requirements

• 6+ years of career experience in sales, pre-sales, or technical consulting for B2B SaaS companies.
• 2-4 years of experience in managing proposal response processes for RFPs, RFQs, etc.
• 2-4 years of experience managing/leading a pre-sales or technical architecture team.
• Understanding of cloud architecture and modern platform concepts including SaaS, PaaS, cross-cloud data and process integration.
• Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders.
• Comfortable traveling for work as needed (up to 25%).

Culture & Benefits

• 100% health coverage for employees and 75% for dependents (medical, dental, vision).
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave.
• Paid time off – take the time you need, when you need it.
• Monthly stipends for wellbeing, hybrid work, and cell phone use.
• Mental health support through Modern Health, including therapy, coaching, and digital tools.
• Pre-tax commuter benefits and 401(k) plan with employer match (for US Employees).