Account Manager II (Hr)

TL;DR

Account Manager II (HR): Resolving client payroll and HR system challenges while fostering exceptional customer relationships through technical expertise. Focus on meeting performance metrics through inbound and outbound interactions and maintaining client relationships.

Location: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Salary: $24 - $29 /hr

Company

hirify.global is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.

What you will do

• Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
• Champion clients' interests, delivering clear and effective resolutions.
• Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support.
• Navigate systems and maintain advanced knowledge in hirify.global Products and Partners.
• Work cross-functionally, contribute to collective goals, and share insights.

Requirements

• Bachelor’s degree (Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting) and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles; or High School Diploma and either 2 years of HCM experience or 4 years of relevant experience in technical support, call center operations, or other high-volume customer facing roles
• Experience in customer service or previous client interfacing role
• Strong computer skills, including Microsoft Office with proficiency in Excel
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail
• Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Nice to have

• Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
• Experience in payroll and/or call center environment
• CPP, FPC, APA, and/or SHRM-CP certified
• Self-starter with the ability to handle multiple projects at once

Culture & Benefits

• Employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique is encouraged.