It Helpdesk Engineer (Enterprise It)

TL;DR

It Helpdesk Engineer (Enterprise It): Provide exceptional technical assistance and onsite support for internal IT systems and services, ensuring operational efficiency and productivity. Focus on troubleshooting, service management, and maintaining technology infrastructure for the executive team in a hybrid work environment.

Location: Must be based in Sydney, Australia

Company

hirify.global develops software that supports critical public services globally, serving over 5,000 public bodies and 100 million citizens.

What you will do

• Provide technical support and troubleshoot IT issues for internal employees.
• Manage incidents and service requests following hirify.global policies and service levels.
• Maintain accurate records and documentation in compliance with data protection laws.
• Offer onsite support to key offices and the executive team.
• Continuously develop customer service and technical skills.
• Contribute to knowledge management improvements and article creation.

Requirements

• Proficiency with Microsoft Server and Client Operating Systems.
• Experience with Microsoft/M365 applications including Exchange, Teams, and SharePoint.
• Knowledge of networking concepts and anti-virus management.
• Familiarity with FTP administration, Microsoft Azure, Active Directory, and backup solutions.
• Experience managing file servers and share administration.
• Preferred experience or qualifications in Linux, Unix, MacOS, and ITIL v3.
• Location: Must be based in Sydney, Australia
• English: B2 level or higher required

Culture & Benefits

• Inclusive, safe, and welcoming work environment.
• Opportunities for personal growth and career development.
• Flexible work arrangements with technology support for remote and office work.
• Encouragement to volunteer through Days of Difference leave.
• Commitment to diversity and equal opportunity employment.