Open Source Support Engineer (AI/Vector Database)

TL;DR

Open Source Support Engineer (AI/Vector Database): Providing technical support for Milvus, an open-source vector database, to developers building AI applications, with an accent on troubleshooting self-hosted deployments and guiding on vector search concepts. Focus on understanding user challenges, resolving issues, and gathering feedback for product evolution.

Location: Hybrid, based in Redwood City

Company

hirify.global is a fast-growing startup developing the industry’s leading vector database for enterprise-grade AI, committed to simplifying data management and democratizing AI.

What you will do

• Become an expert in open-source Milvus and its use in modern AI applications.
• Provide technical support to Milvus users via Discord, Email, and 1:1 meetings.
• Offer guidance on vector search concepts, indexing strategies, performance tuning, and search pipeline design.
• Troubleshoot self-hosted Milvus deployments, including Docker- and Kubernetes-based environments.
• Engage with users to understand their technical challenges, deployment context, and usage patterns.
• Collaborate with Milvus engineers to help resolve user-reported issues and explore solution options.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).
• Solid understanding of computer science fundamentals and software engineering principles.
• Some exposure to backend systems, databases, or infrastructure (through coursework, projects, or internships).
• Ability to read and understand code, debug issues, and learn new technologies quickly.
• Clear and thoughtful communication skills in developer-facing conversations.
• A user-focused mindset with a strong sense of technical ownership.

Nice to have

• Experience with distributed systems, containers (Docker), or orchestration (Kubernetes).
• Coursework or projects involving databases, search systems, or data pipelines.
• Exposure to vector search, embeddings, or machine learning concepts.
• Experience in developer communities, open-source projects, or technical forums.
• Internship experience in support engineering, DevOps, or backend engineering.
• Familiarity with cloud platforms (AWS, GCP, Azure).

Culture & Benefits

• Opportunity to become an expert in open-source Milvus and modern AI applications.
• Directly contribute to the growth of the Milvus ecosystem and shape product evolution through user feedback.
• Opportunity to develop deep expertise in distributed systems and vector search technology.
• hirify.global is an Equal Opportunity Employer, welcoming people from all backgrounds and experiences.
• AI tools may support parts of the hiring process, but final decisions are made by humans.