Customer Success Development Representative (SaaS)

TL;DR

Customer Success Development Representative (SaaS): Proactively reaching out to new paying customers to schedule their first onboarding sessions with an accent on understanding customer needs and positioning the value of onboarding. Focus on managing pipeline in HubSpot, ensuring smooth handoffs, and increasing engagement for long-term customer success.

Location: Remote (Must be based in the United States and comfortable working US business hours: Monday–Friday)

Salary: $60,000 USD

Company

hirify.global is a TLV-based startup building a business management platform to help deskless employees.

What you will do

• Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session.
• Manage your pipeline in HubSpot CRM, keeping records accurate and up to date.
• Review customer details to understand their business and tailor conversations.
• Book onboarding sessions for the Customer Success team, ensuring smooth and accurate handoffs.
• Follow a structured outreach and call script while handling basic questions and objections.
• Partner closely with the Customer Success onboarding team to improve processes and optimize handoffs.
• Increase engagement with new paying customers to ensure successful connection with the onboarding team.

Requirements

• High motivation, strong work ethic, and a willingness to learn.
• Comfort speaking with customers over the phone and building rapport.
• Strong communication skills and the ability to follow a script naturally.
• Ability to understand customer needs and explain the value of onboarding clearly.
• Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM.
• A quick learner who thrives in a fast-paced startup environment.
• Resilience and adaptability when handling objections or unresponsive customers.
• No prior SaaS or sales experience required.
• Comfortable working US business hours: Monday–Friday, remotely – MUST.

Culture & Benefits

• Ongoing training and development for every team member.
• Make an impact by providing tools to manage deskless workforces effectively.
• Passionate, driven, and focused on delivering real value to customers.
• Enjoy weekly happy hours and holiday parties in a fun work environment.
• Committed to creating a supportive, inclusive environment where everyone can thrive.
• Medical, dental, vision coverage.
• Paid time off for vacation and sick days.
• 401k plan.