Customer Service Representative (Web Hosting)

TL;DR

Customer Service Representative (Customer Support): Managing support tickets and technical troubleshooting for web hosting and domain registration products with an accent on product expertise and process improvement. Focus on handling complex escalations, supporting colleagues, and ensuring high-quality customer service in a hybrid work environment.

Location: Hybrid in Cebu City, Philippines

Company

Leading web hosting and domain registration company dedicated to empowering individuals and businesses online since 2002.

What you will do

• Manage and respond to customer support tickets efficiently, including technical troubleshooting and payment issues
• Process orders, validate customer information, and assist with website migrations
• Act as Process SuperUser providing guidance, approving discounts, and managing debt inquiries
• Serve as Product SuperUser for WordPress or Website Builder, handling escalations and providing advanced solutions
• Support and train colleagues and new team members

Requirements

• Location: Must be able to work hybrid in Cebu City, Philippines
• High School Diploma or equivalent
• Customer service experience preferred
• Technical skills including DNS, PHP, SSH, FTP, WP-CLI, and MySQL
• Strong communication, interpersonal skills, and attention to detail

Culture & Benefits

• Support for personal and professional growth
• Inclusive and diverse workplace valuing mutual respect and collaboration
• Dynamic team environment with focus on motivation and teamwork