Associate Professional, Technical Support (Account Activation & Onboarding)

TL;DR

Associate Professional, Technical Support (Account Activation & Onboarding): Supports both email and customer interactions, focusing on account activation, onboarding, and coordination with sellers and partners. Focus on ensuring smooth onboarding and support, contract follow-up, and collaboration with internal teams.

Location: Taguig City, Philippines. Willing to work on day shift and mid shift and 10 days RTO/monthly

Company

hirify.global is a leading technology company for the global information technology ecosystem.

What you will do

• Provide email and customer support for account activation and onboarding.
• Coordinate with sellers and partners to ensure smooth onboarding and support.
• Follow up on contracts to drive revenue and ensure timely processing.
• Manage quote renewals for software/license renewals.
• Collaborate with internal teams to support sales operations and customer experience.

Requirements

• College graduate of any course; or High School Diploma (but should have at least 5 years functional experience).
• Must have at least 4 years BPO experience with Onboarding new customers, Renewals, Customer Service, or other related roles.
• Background in supply chain or IT distribution is highly preferred.
• Experienced with MS Excel for reporting and tracking.
• Strong time management and organizational skills.
• Average to Good English communication skills.

Culture & Benefits

• Make technology happen in surprising ways.
• Shape tomorrow - it’ll be a fun journey!