Customer Advocacy Marketing Lead (Costa Rica, Remote)

TL;DR

Customer Advocacy Marketing Lead: Manages programs that engage and grow the network of customer advocates, focusing on impactful advocacy programs. Focus on customer engagement, retention, and brand loyalty.

Location: Remote

Company

hirify.global provides cutting-edge SaaS solutions empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance.

What you will do

• Manage the execution of the advocacy and reference program and optimize initiatives to increase customer participation.
• Own the daily management and optimization of the customer advocacy tool ReferenceEdge.
• Project manage the end-to-end development of compelling customer stories, case studies, and video testimonials.
• Support and execute processes to activate customer advocates for online reviews.
• Identify, recruit, and manage customer speakers for events.
• Track and report on the impact of advocacy initiatives, including customer engagement and reference usage.

Requirements

• 3-5+ years of experience in customer marketing, advocacy, or related roles.
• Proven success in managing and supporting customer advocacy or reference programs.
• Excellent project management and communication skills.
• Strong verbal and written English communication skills.
• Experience managing online review strategies across platforms like G2, Gartner Peer Insights, and Gartner Digital Media.
• Willing to travel.

Nice to have

• Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus.

Culture & Benefits

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Well-being.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.