Customer Advocacy Lead

TL;DR

Customer Advocacy Lead (Marketing): Executes and manages programs to engage, grow, and amplify the network of customer advocates, focusing on building relationships with key customers and creating impactful advocacy programs. Focus on managing advocacy tools, developing customer content, and measuring the impact of advocacy initiatives.

Location: Remote

Company

hirify.global provides SaaS solutions that empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.

What you will do

• Manage the day-to-day execution of the advocacy and reference program, ensuring timely and efficient handling of reference requests across multiple channels.
• Own the daily management and optimization of the customer advocacy tool ReferenceEdge.
• Project manage the end-to-end development of compelling customer stories, including case studies, video testimonials, and success narratives that highlight value and impact.
• Support and execute processes to activate customer advocates for online reviews.
• Identify, recruit, and manage customer speakers for webinars, user conferences, and industry events, ensuring alignment with advocacy goals.
• Track and report on the impact of advocacy initiatives, including customer engagement, reference usage, and speaking engagements.

Requirements

• 3-5+ years of experience in customer marketing, advocacy, or related roles.
• Proven success in managing and supporting customer advocacy or reference programs.
• Excellent project management and communication skills.
• Strong verbal and written English communication skills.
• Strong storytelling and content development skills.
• Experience managing online review strategies across platforms like G2, Gartner Peer Insights, and Gartner Digital Media.

Nice to have

• Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus.
• Willing to travel.

Culture & Benefits

• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Continuous development opportunities.