Senior Solutions Engineer (Telecom)

TL;DR

Senior Solutions Engineer (Telecom): Partners with account executives to execute pre-sales activities, recommend best-practice solutions, and guide customers on how to use hirify.global’s APIs. Focus on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.

Location: Remote - Australia; Remote - Japan; Remote - Singapore

Company

hirify.global is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences.

What you will do

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use hirify.global’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of hirify.global’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader hirify.global Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Requirements

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Experience building with REST APIs.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Nice to have

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.

Culture & Benefits

• Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
• Prioritize connection and opportunities to build relationships with our customers and each other.
• Empower employees to build positive change in their communities by supporting their volunteering and donation efforts.