Cx Operations Manager (SaaS)

TL;DR

CX Operations Manager (SaaS): Leading and improving the customer transition from sale to customer success across multiple products with an accent on driving internal efficiency and raising the bar on customer experience. Focus on scaling onboarding processes, managing a team of 10, and ensuring fast, consistent activation.

Location: Remote (Europe)

Company

hirify.global is building the future of hospitality tech, offering a SaaS platform that helps lodging providers boost revenues and direct bookings.

What you will do

• Own the end-to-end onboarding experience across multiple products.
• Design, implement, and continuously improve scalable onboarding processes and playbooks.
• Lead, coach, and manage a team of 10 people, fostering high performance and professional growth.
• Act as the main point of coordination between Sales, Product, Customer Success, Operations, and Tech teams.
• Define and monitor onboarding KPIs (time-to-value, activation rate, customer satisfaction).
• Gather and structure customer feedback to inform product and process improvements.

Requirements

• Proven experience owning or leading customer onboarding in a B2B / SaaS / tech environment.
• Experience managing and scaling teams of 8–12 people.
• Strong process and execution mindset, with the ability to scale operations across multiple products.
• Excellent cross-functional communication and stakeholder management skills.
• Data-driven approach with strong ownership of metrics and outcomes.
• Fluent in Italian and English

Culture & Benefits

• Work in a small and top-performing team.
• Remote working with frequent opportunities to meet up.
• Fun and enriching team-building events.
• Competitive salaries and bonuses.
• An environment where mistakes are allowed and learning is encouraged.
• A place where your voice matters – meetings provide space for new ideas and projects.