Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Manage post-sales customer success activities including installations, upgrades, and escalations for hirify.global's AI-focused enterprise software infrastructure with an accent on customer relationship building, technical support, and product advocacy. Focus on coordinating cross-functional teams, handling complex technical issues, and ensuring customer satisfaction in a fast-paced, evolving environment.

Location: Remote, based in Paris, France

Company

hirify.global is a fast-growing infrastructure company building enterprise software infrastructure for AI data management and real-time analysis.

What you will do

• Build trusted customer relationships and act as the primary post-sale contact.
• Respond quickly to technical support issues and coordinate with support engineers.
• Manage customer installations, upgrades, expansions, and onsite engagements.
• Lead regular customer review meetings and advocate for customer needs.
• Submit and manage feature requests and bug reports with engineering teams.
• Lead and coordinate a pod of Customer Success team members to focus on customer priorities.

Requirements

• Location: Based in Paris, France
• Experience in enterprise IT infrastructure, networking, storage, and Linux system administration.
• Ability to travel approximately 20% of the time.
• Strong communication, presentation, and organizational skills.
• Customer-focused mindset with ability to handle escalations calmly.
• MS or B.Sc. in CS, CE, EE or related fields preferred.

Culture & Benefits

• Fully remote global team with flexibility and evolving responsibilities.
• Collaborative and respectful team environment.
• Focus on customer obsession and continuous improvement.