Customer Success Manager (HR Tech)

TL;DR

Customer Success Manager (HR Tech): Managing and growing a customer portfolio, driving product adoption, satisfaction, and retention in a fast-growing SaaS environment, with an accent on data-driven strategies and churn prevention. Focus on 1:1 customer engagements, scalable campaigns, and collaborating cross-functionally to ensure customer value and inform company decisions.

Location: Hybrid in Paris, France. Candidates must have a valid EU visa or nationality.

Salary: €45,000–€50,000 per year

Company

hirify.global is a leading Talent Management Suite company offering Applicant Tracking, HRIS, and Performance Management Software to over 7,000 organizations globally.

What you will do

• Manage and grow a portfolio of 100–150 customers using data-driven approaches.
• Drive product adoption and customer satisfaction through 1:1 engagements and scalable campaigns.
• Act as a trusted advisor, translating product usage into business outcomes.
• Identify renewal risks and proactively implement churn prevention plans.
• Collaborate with Account Managers on upsell and cross-sell opportunities.
• Gather and share customer insights to inform product, sales, and go-to-market decisions.

Requirements

• 2–5 years of experience in Customer Success, Support, Operations, or related customer-facing roles.
• Experience in SaaS environments.
• Strong analytical skills for driving customer strategies.
• Excellent communication and presentation skills.
• Ability to manage multiple accounts and priorities.
• Fluent in French and professional English.
• Valid EU visa or nationality required.

Culture & Benefits

• Impactful role in a fast-growing scale-up environment.
• €1000 annual budget for courses/conferences + 2 learning days off.
• 25 vacation days + around 9 RTT.
• 2 wellbeing days, pension scheme & fitness subscription.
• Apple MacBook and Home Office budget.
• Work from anywhere for 4 weeks/year.
• Inclusive and international work environment.