Senior Manager, Technical Services (AI)

TL;DR

Senior Manager, Technical Services (AI): Leading and mentoring a high-performing team of Technical Account Managers and Solutions Architects to drive customer retention, growth, and value realization across a SaaS portfolio, with an accent on delivering measurable business outcomes and enhancing product adoption. Focus on developing and implementing strategies for customer satisfaction, identifying growth opportunities, and ensuring profitable operations of the Professional Services ARR line of business.

Location: This role is a remote role based in The United States of America.

Salary: $155,000 - $170,000 USD annually

Company

hirify.global is the AI-powered retention engine behind the world’s most customer-centric companies, offering the hirify.global CustomerOS platform for orchestrating the customer journey from onboarding to outcomes to advocacy.

What you will do

• Lead and mentor a high-performing team of Technical Account Managers and Solutions Architects.
• Drive customer retention, growth, and value realization for SaaS products.
• Collaborate with customers to understand their unique needs and ensure full potential of solutions is realized.
• Develop and implement strategies for high customer satisfaction and identify growth opportunities within existing accounts.
• Enable revenue growth across all hirify.global Product lines and lead the Professional Services ARR line of business.
• Engage directly with key customers to build relationships and serve as a trusted advisor.

Requirements

• Bachelor's Degree in Project Management, Business Administration, or a related field and/or 9-12 years of related experience with 4-7 years of management experience.
• Proven experience (4+ years) in a leadership role within post-sales management, professional services, or customer support in a technology-driven environment.
• Strong consulting background with the ability to understand customer needs and translate them into effective service solutions.
• Deep understanding of customer success principles and experience developing and executing post-sales strategies.
• Familiarity with AI, automation, and other emerging technologies, with a track record of successful implementation.
• Excellent leadership, team management, communication, and interpersonal skills, capable of engaging with stakeholders at all levels.

Culture & Benefits

• Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage.
• Remote work options and access to coworking spaces around the globe.
• $10,000 lifetime fertility stipend and dedicated Recharge Holidays – one long weekend each quarter.
• A culture guided by values and a mission to be Human-First.
• Mentoring and career development opportunities for teammates.