Implementations / Customer Experience (Cx) Lead (Erp)

TL;DR

Implementations / Customer Experience (CX) Lead (ERP): Own end-to-end ERP implementations and long-term customer relationships with an accent on best-in-class onboarding, go-live execution, and ongoing CX excellence. Focus on driving outcomes that meaningfully accelerate customer adoption and satisfaction.

Location: Remote-first team. Visa sponsorship option for relocation to NYC within 2 years.

Salary: $75,000 – $150,000 USD

Company

hirify.global is an AI startup providing AI-native ERP solutions to automate manual data entry for accounting teams.

What you will do

• Own end-to-end ERP implementations and long-term customer relationships.
• Deliver best-in-class onboarding, go-live execution, and ongoing CX excellence.
• Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback.
• Establish and evolve implementation methodologies, processes, and operational standards.
• Challenge the status quo of what world-class ERP customer success looks like.
• Drive outcomes that meaningfully accelerate customer adoption and satisfaction.

Requirements

• 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory.
• Strong preference for an accounting or audit background (CPA or Big 4 is a major plus).
• Deep understanding of ERP systems, finance workflows, and implementation best practices.
• You’re a customer-service extraordinaire who loves solving complex problems.
• You thrive in fast-moving, early-stage environments with high ownership.
• Expertise in Accounting, audit, ERP systems, CPA.

Culture & Benefits

• Significant equity ownership in one of the top AI companies in the world.
• You’re joining early and will grow with hirify.global.
• Your feedback shapes the product directly.
• High-speed culture with high expectations in a high-trust environment.
• Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills.
• Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone.