Customer Onboarding Technical Account Manager (Cybersecurity)

TL;DR

Customer Onboarding Technical Account Manager (Cybersecurity): Onboarding new mid-market hirify.global Premium Support customers and providing proactive technical support with an accent on project leadership for new customer implementations and customer advocacy. Focus on researching and resolving technical issues, driving support cases, and ensuring successful customer renewals.

Location: Remote (U.S. only)

Salary: $70,000 - $110,000 per year

Company

hirify.global is a global leader in cybersecurity, protecting organizations with its advanced AI-native platform.

What you will do

• Onboard new Mid-Market hirify.global Premium Support Customers, identifying and delivering success criteria.
• Provide project leadership for new customer implementations and ensure timely issue resolution.
• Serve as a customer advocate with internal stakeholders for feedback and issue escalation.
• Research customers’ technical issues, providing recommendations and action plans.
• Lead cross-functional groups to maintain control of overall resolution for escalated cases.
• Create knowledge base content and participate in technical communications to share best practices.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Excellent customer service, communication, and problem-solving skills.
• Collaborative attitude and commitment to customer success.
• Ability to travel up to 25%.

Nice to have

• Bachelor’s Degree in Computer Science or equivalent.
• ITIL or PMP Certification.
• 3+ years of Customer Success, Project Management, or Technical Account Management experience in a SaaS organization.
• Deep expertise in Linux and Mac platforms.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays, plus paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks and geographic neighborhood groups.
• Vibrant office culture and Great Place to Work Certified™ globally.