Manager, SMB Account Manager

TL;DR

Manager, SMB Account Manager (SaaS/AI): Defining and implementing customer expansion strategies and building a high-performing account management team with an accent on driving revenue growth from existing customer base and cross-functional collaboration. Focus on establishing frameworks, processes, and playbooks for mid-market segment and fostering customer advocacy.

Location: Remote (US)

Salary: $108K; Total OTE: $180,000

Company

hirify.global is a rapidly growing vertical SaaS company using technology and AI to empower personal injury lawyers and victims, backed by top VCs.

What you will do

• Define and implement the Account Management organizational structure, processes, and KPIs.
• Recruit, train, mentor, and manage a team of high-performing Account Managers.
• Develop and standardize upsell/cross-sell playbooks for the mid-market segment.
• Collaborate cross-functionally with Sales, Product, and Customer Success.

Requirements

• 4+ years of experience in Account Management or Customer Success, with at least 2-3 years in a management or leadership role at a B2B SaaS company.
• Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment.
• Exceptional leadership, coaching, and talent development skills.
• Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, short-term and long-term disability, and paid parental leave.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• A local in-person meet-up program with hubs in San Francisco and Toronto.