AWS Solution Architect (AI)

TL;DR

AWS Solution Architect (AI): Designing and launching Amazon Connect solutions and AI-powered contact center platforms with an accent on architectural discussions, ROI building, and translating customer requirements into robust cloud designs. Focus on mentoring technical teams, driving best practices in contact center design, and leading strategy discussions with leadership.

Location: Remote (Canada: Alberta, British Columbia, Ontario Only)

Company

hirify.global, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Ensure customer success by designing and launching Amazon Connect solutions.
• Conduct technology assessments and business process reviews to identify customer needs and build project ROIs.
• Lead deep architectural discussions and educate customers on AWS value proposition for cloud deployment.
• Translate customer requirements into best-practice contact center designs leveraging AWS and Salesforce Cloud services.
• Oversee and mentor technical teams, ensuring quality delivery and managing project communications.
• Lead vision and strategy discussions with contact center and customer service leadership.

Requirements

• Customer-facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Experience with communications protocols and APIs such as WebRTC and SIP.
• Hands-on scripting/coding experience (e.g., python, java, c#, .NET, Node.js).
• Advanced knowledge of AWS services, cloud architecture, and contact center architecture.
• Familiarity with Salesforce Service Cloud and relevant certifications (AWS Cloud Practitioner, Developer Associate/Professional, Solution Architect Professional, Salesforce Certified Administrator).

Nice to have

• Knowledge of automation tools like Jenkins, GitLab CI/CD, CodeDeploy.
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio).
• Experience with WorkForce Management solutions and outbound dialers/campaign management.
• Knowledge of software development methodologies such as Agile and Scrum.

Culture & Benefits

• Remote and in-person connectivity with a focus on team unity.
• Anticipated travel commitment of up to 25% for certain roles.
• Flexible work culture that values good work over hours.
• Collaborative environment where suggestions and feedback are valued.
• Emphasis on celebrating team achievements and having fun.