Senior Technical Delivery Manager (Fixed Networks)

TL;DR

Senior Technical Delivery Manager (Fixed Networks): Leading service assurance for key network services, including managing in-life issues and overseeing platform closures. Focus on optimizing KPIs, driving root cause analysis, and ensuring compliance with regulatory and security standards.

Location: Ipswich, Birmingham or London, United Kingdom

Salary: Competitive with great benefits

Company

hirify.global is a telecommunications company playing a critical role in creating the future of digital infrastructure.

What you will do

• Lead service assurance across key network services, managing in-life issues.
• Define assurance frameworks and align strategy with emerging technologies such as AI.
• Monitor and optimise KPIs/SLAs, develop new metrics, and use monitoring tools proactively.
• Drive Root Cause Analysis and long term corrective actions across multiple platforms.
• Improve Lead to Cash and fault journey processes to optimise customer experience.
• Oversee platform and exchange closures, ensuring stability and delivery to plan/budget.

Requirements

• Strong understanding of Services (Ethernet, Dedicated Internet Access, BTnet, IP Connect, Wholesale Mobile Connect, Optical) and their L2C (Buy / Get) and T2R (Fault) journeys.
• Working knowledge of Ethernet, IP, and VPN technologies.
• Knowledge of the ITIL framework.
• Understanding of platforms supporting services (converged core, WMC, Optical, IPP, Access Solutions such as EAD / FTTP).
• Skills in analysing service availability, network health, and process performance metrics, developing predictive tools and improving customer experience.
• Ability to explain technical issues to non-technical stakeholders and collaborate with cross-functional teams.

Culture & Benefits

• 15% on target bonus
• Company car or £5,500 cash alternative
• Private healthcare for self and family
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• World-class training and development opportunities