Client Services Manager (Digital Delivery)

TL;DR

Client Services Manager (Digital Delivery): Managing commercial and operational aspects for key accounts in a tech company, with an accent on financial hygiene, contract administration, and client relationship support. Focus on optimizing client engagement, ensuring timely billing, and coordinating delivery to build strong partnerships across the UK and Europe.

Location: Working from one of the Clubs across the UK and Europe.

Company

hirify.global is a tech company focused on accelerating digital delivery and closing the digital skills gap, helping organizations build better digital products and stronger digital teams.

What you will do

• Own the end-to-end invoicing process, including obtaining purchase orders, managing timesheet approvals, and issuing invoices.
• Maintain financial hygiene across accounts, supporting revenue forecasting, monitoring commercial risks, and tracking profitability.
• Draft, administer, and drive timely completion of clear and accurate Statements of Work (SoWs) for client engagements.
• Support Client Services Directors in managing client relationships, capturing actions, and ensuring follow-through.
• Contribute to account growth by coordinating proposal creation, sourcing candidates, and organizing interviews.
• Coordinate delivery by responding to queries, keeping internal project tools accurate, and securing talent for client engagements.

Requirements

• Strong organisational skills, comfortable managing multiple priorities with structure and follow-through.
• Clear and confident written and verbal communication skills, able to simplify information.
• High attention to detail in numbers, contracts, process steps, and documentation.
• Analytical and value-focused, curious about data and able to turn insight into action.
• Collaborative team player who helps create a supportive and aligned environment.
• Proactive and determined, taking initiative and driving progress.

Culture & Benefits

• Join a tight-knit team who genuinely enjoy working together, look out for each other, and celebrate wins.
• Receive professional support, coaching, and space to grow.
• Deliver meaningful work on exciting digital programmes.
• Benefit from a commitment to diversity, equal opportunities, and an inclusive workforce.
• Support for any required adjustments to the application or interview process.