Retail Customer Support Representative (E-Commerce)

TL;DR

Retail Customer Support Representative (E-Commerce): Managing customer relationships, from initial inquiries to after-sales support, using cutting-edge e-commerce platforms and inventory systems. Focus on supporting the sales process, resolving complex customer issues, and adapting to the evolving needs of a growing e-commerce startup.

Location: Client Timezone: Sydney Australian

Company

hirify.global is a dynamic e-commerce startup that’s revolutionizing the furniture retail space.

What you will do

• Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responses.
• Provide information on product availability, ongoing sales promotions, and delivery timelines.
• Process and track orders using the SingSeven inventory system, ensuring accuracy and timeliness.
• Address after-sales issues with empathy and problem-solving skills, including managing damaged goods claims.
• Collaborate with the internal team to resolve complex customer issues and contribute to improving service processes.
• Assist with general administrative tasks to support the smooth operation of the business.

Requirements

• 3+ years of customer support experience, preferably in e-commerce or retail.
• Fluent English speaker with excellent written and verbal communication skills.
• Familiarity with inventory management systems and e-commerce platforms; experience with Shopify is a plus.
• Strong problem-solving skills and ability to work independently in a remote setting.
• Tech-savvy with the ability to quickly learn and adapt to new software and systems.
• Excellent time management skills and ability to prioritize tasks effectively.
• Reliable internet connection and quiet work environment for handling customer calls.
• Flexibility to occasionally work weekends or holidays as the business grows (with advance notice).

Culture & Benefits

• Permanent work from home.
• Health Insurance for eligible locations.
• Immediate hiring.