Customer Success Manager

TL;DR

Customer Success Manager: Driving customer relationships and retention for small to medium businesses within a SaaS digital marketing context with an accent on understanding customer goals and expanding revenue. Focus on executing customer success engagement models and collaborating with product teams to improve user experience.

Location: Fully remote position allowing you to work from your home anywhere in the world, with the exception of Canada. The individual must be prepared to work standard business hours in the Pacific Time Zone.

Company

hirify.global is a rapidly growing SaaS company providing digital marketing solutions, serving over 3,000 customers from startups to Fortune 500 companies.

What you will do

• Own a book of business for small to medium customers, driving relationships throughout the customer lifecycle.
• Comprehend and deliver on customer goals related to PersistIQ services.
• Act as a liaison to PersistIQ’s Account Management Team.
• Lead all retention efforts, including renewals and cancellation requests.
• Assist customers with escalated issues and questions pertaining to their service agreement and tools.
• Expand revenue in existing accounts by identifying upsell opportunities.

Requirements

• Minimum 3+ years experience in a Customer Success role, preferably in a SaaS organization.
• Ability to work both independently and collaboratively within a diverse team.
• Must be technical, analytical, results-driven, and able to multitask in a fast-paced environment.
• Organized, administratively strong, with solid writing, phone, and general communication skills.
• Fluent in English (spoken and written).
• Must be prepared to work standard business hours in the Pacific Time Zone.

Nice to have

• Digital Marketing knowledge (paid Ads, landing page optimization, email marketing, social media).
• Experience using Shopify.
• Knowledge of basic CSS, HTML, and JS.
• Experience with Google Tag Manager, other marketing automation, CRM, landing page, and email marketing platforms.

Culture & Benefits

• Fully remote position in an exciting and dynamic environment.
• Comprehensive training program and regular performance reviews.
• Competitive compensation and great referral programs.
• Product discounts for personal business use.
• Global workforce with multi-cultural and talented colleagues.