EA-Client Support Specialist I (Civic Tech)

TL;DR

EA-Client Support Specialist I (Civic Tech): Providing front-line support and training for Democratic campaigns, parties, PACs, and progressive organizations using NGP VAN's tools, with an accent on compliance, fundraising, and digital advocacy. Focus on empowering clients to achieve their social missions through effective use of technology and problem-solving.

Location: Remote, United States

Salary: $58,700 USD

Company

hirify.global provides the winningest technology platform for democratic and progressive causes, supporting campaigns and organizations in promoting civil rights, social justice, and environmental responsibility.

What you will do

• Serve as a front-line support for Democratic campaigns, parties, PACs, and progressive organizations using NGP VAN's tools.
• Conduct web-based training and onboard new customers.
• Provide expert guidance to clients to help them achieve their social missions.
• Solve client problems using exceptional customer-service skills.

Requirements

• Demonstrated and passionate interest in Democratic + progressive politics and ideals.
• At least two years' experience working with compliance, fundraising, and/or email tools for political campaigns, unions or nonprofits.
• Experience using NGP8, EveryAction, VAN or VoteBuilder.
• Excellent oral and written communication skills, strong critical thinking, and logical problem-solving ability.
• Professional phone manner and undying patience, with a proven ability to self-motivate and demonstrated work ethic.
• Unable to consider candidates who require current or future sponsorship for employment authorization.

Nice to have

• Previous experience teaching or training, including mentoring, tutoring, and/or software support.
• Experience in customer relations or an equivalent field.
• Experience using NGP Classic or NGP7.
• Experience using the Mobilize platform.

Culture & Benefits

• Inclusive and equitable culture where every team member belongs and contributes to meaningful impact.
• Comprehensive benefits package that supports health, well-being, and growth.
• Compensation and benefits for this role apply to full-time employees in the United States.
• Equal Opportunity Employer committed to diversity and an inclusive environment for all employees.