Program Manager (Customer Success)

TL;DR

Program Manager (Customer Success): Building and scaling a service management organization focused on excellence execution within a customer success environment with an accent on customer health, cloud and AI initiatives, and usage/consumption governance. Focus on managing reactive and proactive accountability initiatives, ensuring timely follow-ups, and collaborating with cross-functional teams.

Location: Remote – EST Time zone

Salary: $110,000 to $115,000 USD/Year

Company

hirify.global helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

What you will do

• Program manage reactive and proactive accountability initiatives, ensuring timely follow-ups and execution of action items.
• Plan and facilitate community calls, working sessions, and stakeholder meetings.
• Track program deliverables, milestones, and risks, and provide regular status updates.
• Analyze trends and performance metrics to identify productivity improvements.
• Collaborate with cross-functional teams across multiple solution areas.
• Maintain strong communication with stakeholders and leadership to ensure alignment.

Requirements

• 5–7 years of professional experience in program management, project management, or a related role.
• Bachelor’s degree in Business, Technology, or a related field.
• At least 2 years of hands-on experience driving and executing programs end to end.
• At least 2 years of experience managing relationships with diverse stakeholders.
• At least 2 years of experience creating visual documentation and presentation materials.
• Strong written and verbal communication skills.

Nice to have

• Program or project management certification (PMP, PMI, or equivalent)
• Experience supporting customer success, service management, or operational excellence initiatives.
• Exposure to cloud, AI, or technology-driven programs.
• Experience working with executive-level stakeholders.
• Strong proficiency with Microsoft productivity tools (PowerPoint, Excel, Teams, SharePoint)

Culture & Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings.
• Parental Leave.
• Opportunities for professional growth and development.