Program Manager (People)

TL;DR

Program Manager (People): Supporting the design, delivery, and evolution of people programs across HighLevel with an accent on US benefits administration, rewards & recognition, and operational excellence. Focus on driving cross-functional People initiatives, ensuring compliance, and optimizing program delivery at scale.

Location: Remote (United States)

Salary: $110,000–$145,000 annually (Bonus Pay included)

Company

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform empowering agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

• Own end-to-end execution of US benefits administration, including vendor coordination, annual renewals, and open enrollment.
• Partner with brokers, Finance, Payroll, and Legal to ensure benefits programs are administered accurately and compliantly.
• Act as an SME for Benefits and Rewards & Recognition programs, advising leadership on market trends and design improvements.
• Manage and maintain rewards and recognition programs, including administration, communications, and enhancements.
• Contribute to benefits planning and renewals, including vendor evaluation and performance management.
• Independently drive smaller cross-functional People programs, managing scope, timelines, and deliverables.

Requirements

• 8+ years of experience in people programs, benefits design and administration, or HR operations.
• Strong hands-on experience administering US benefits programs, including vendor coordination and compliance support.
• Demonstrated ability to manage projects or programs with multiple stakeholders and dependencies.
• Experience supporting rewards and recognition programs is strongly preferred.
• Comfort operating in environments with changing priorities and evolving scope.
• Ability to work independently within defined direction and escalate appropriately when decisions are needed.

Culture & Benefits

• Operate in a global, remote-first environment across 15+ countries.
• Cultivate a culture where innovation thrives and ideas are celebrated.
• Prioritize people first, fostering creativity, collaboration, and impact.
• Team members are supported regardless of their location.
• Focus on building a global community and meaningful connections.

Hiring process

• Artificial intelligence (AI) tools may be used to support parts of the hiring process.
• Final hiring decisions are ultimately made by humans.