Readiness Program Manager (AI)

TL;DR

Readiness Program Manager (AI): Building and optimizing AI-driven systems and frameworks to ensure Support is prepared for product and feature launches with an accent on knowledge governance, training frameworks, and cross-functional alignment. Focus on implementing AI for readiness tracking, content creation, and continuously improving enablement processes based on data and feedback.

Location: Remote, restricted to United States and Canada

Salary: $116,600–$175,000

Company

hirify.global is a company that builds and uses automation to make work more efficient, creative, and human.

What you will do

• Implement AI-driven frameworks and workflows to streamline readiness access, tracking, and insight generation.
• Coordinate day-to-day readiness activities, curriculum refinement, and content creation for new products and features.
• Oversee the new hire training framework for Global Support, updating content to be more technical and on-the-job focused.
• Serve as the primary readiness point of contact between Product and Engineering, ensuring Support is informed and ready.
• Own the next iteration of knowledge management and governance, including building and refining GPTs for content creation.
• Define and track readiness success metrics, collecting insights to improve future launches and codify learnings.

Requirements

• 5+ years of experience in Program Management, Enablement, or Knowledge/Change Management (ideally within a Support or Operations org).
• Proven ability to manage complex, cross-functional initiatives.
• Strong understanding of product readiness, enablement strategy, and knowledge management principles.
• Experience designing and managing new hire training or onboarding frameworks.
• Ability to scale processes and generate resources using AI and automation.
• Comfortable working autonomously in a remote, fast-paced environment.

Culture & Benefits

• Collaborate with AI tools responsibly and transparently throughout the hiring process.
• Work for an all-remote company that values efficiency, creativity, and human-centric automation.
• Opportunity to evolve support readiness by leveraging AI and automation for timely and relevant notifications.
• Foster feedback loops to understand pain points and address them through training initiatives.